By default, you have no email account set up on your cpanel. The main username may look like it is set up as an email, but if you wish to use it, you will need to add it as an email account. The instructions below will guide you through creating and accessing an email account in cPanel.
Please follow the steps:
1) Login into Prabhu Host clientarea ( https://portal.prabhuhost.com/clientarea.php )
2) Click on “MY services” and click on “Active ” botton
3) You will find “Login to Cpanel” on the action bar of left-sidebar
4) Click on login to Cpanel
5)After getting into Cpanel >>Find “Email” Section
6) After finding Email you will see ” Email Account” and click on that
7) Now will enter into the page showing create botton
8) Now you should fill the following email details as username – info , mail etc and password
Now you did it .